
Episode 7 - Guest Speakers Paul Morgan and Karen Gray, Wallacea Living
* Wallacea Living overview
* Creating awareness and interest pre-opening – marketing approach
* Importance of community relationships
* Events focus and successful delivery
* Reframing later living positively – Generation Joy campaign
* Sector is about helping people live better lives – to thrive socially, physically, and emotionally
* Transparency about the offering and benefits has been key to building trust
* Building trust and emotional connection
* Customer experience is seen as a critical differentiator in the sector
* Deep discovery – all about the person and customer psychology
* Importance of creating a vibrant, inclusive lifestyle and...