Episode 8 - Guest Speaker Nick Somani, CEO of Kara Healthcare

Show notes

In this episode:

* How Nick bought his first care home for £1 – and turned it into a thriving success

* The turnaround secrets behind Kara Healthcare’s growth and multiple national awards

* Why people buy into people – and how empathy, training, and culture drive results

* The three biggest growth opportunities for the care sector over the next five years:

i. Technology with a human touch

ii. Hospitality standards

iii. Talent, culture, and leadership development

* The importance of first impressions – and why empathy should always come first

* How mapping the customer journey and combining brilliant standards with a strong culture creates excellence

* Inside the Kara Training Academy – empowering teams with courage, confidence, and conviction

* Why positivity, belief, and uplifting people are the ultimate performance drivers

Key takeaways:

* Empathy should run through every stage of the customer journey. Human connection and a personalised approach are critical for boosting occupancy.

* "When you uplift people, you don’t just get better results - you create a culture where everyone believes in what’s possible”.